Refund / Return Policy

At Mini Marto, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before making a purchase.

1. Returns

• We accept returns only if the product is damaged, defective, or incorrect at the time of delivery.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Return requests must be raised within 3 days of receiving the product.

2. How to Request a Return

To initiate a return, please contact us with the following details:

• Order ID

• Product name

• Reason for return

• Photos or videos (if the product is damaged or defective)

Contact Details:
📧 Email: support@minimarto.store
📞 Phone: 9289953936

Our team will review your request and guide you through the next steps.

3. Refunds

• Once your return is approved and the product is inspected, we will notify you about the refund status.

• Approved refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling

• Items returned after the return window

• Products without original packaging

5. Cancellation Policy

• Orders can be canceled before shipment by contacting our support team.

• Once the order has been shipped, it cannot be canceled.

6. Shipping Costs

• Return shipping costs may be borne by the customer unless the return is due to our error (wrong or defective product).

7. Changes to This Policy

Mini Marto reserves the right to modify this Refund / Return Policy at any time. Any changes will be updated on this page.

8. Contact Us

If you have any questions regarding our Refund / Return Policy, please contact us:

📧 Email: support@minimarto.store